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When Should an AI Agent Remember a Customer and When to Forget

When Should an AI Agent Remember a Customer and When to Forget

by CPI Staff | Aug 16, 2026 | AI Agents, AI Governance & Risk Management, Blog

In this blog post When Should an AI Agent Remember a Customer and When to Forget we will explain how to give an AI agent enough memory to improve service without creating a privacy, security or customer trust problem. The challenge is familiar. Customers become...
Understanding the Agent Harness Behind Reliable AI Workflows

Understanding the Agent Harness Behind Reliable AI Workflows

by CPI Staff | Aug 16, 2026 | AI Agents, AI Governance & Risk Management, Blog

In this blog post Understanding the Agent Harness Behind Reliable AI Workflows we will explain the control layer that turns an AI model into a dependable business process. Without that layer, an impressive AI demonstration can quickly become an unreliable, expensive...
How to Control Shadow AI Before It Exposes Your Business Data

How to Control Shadow AI Before It Exposes Your Business Data

by CPI Staff | Aug 16, 2026 | AI Governance & Risk Management, Blog, Microsoft 365 Security, Microsoft Purview

In this blog post How to Control Shadow AI Before It Exposes Your Business Data we will explain how to find unapproved AI use, reduce data leakage and give employees safer ways to work. Your staff are probably already using AI, whether you approved it or not. They may...
From Copilot Meeting Recaps to Accountable Action in Microsoft 365

From Copilot Meeting Recaps to Accountable Action in Microsoft 365

by CPI Staff | Aug 16, 2026 | AI Governance & Risk Management, Blog, Microsoft 365, Microsoft Teams

In this blog post From Copilot Meeting Recaps to Accountable Action in Microsoft 365 we will show how to turn AI-generated summaries into decisions, assigned work and measurable outcomes. If your teams finish meetings with polished recaps but still ask, “Who is doing...
Provision Microsoft Foundry with Bicep and Azure Developer CLI

Provision Microsoft Foundry with Bicep and Azure Developer CLI

by CPI Staff | Aug 16, 2026 | Azure, Bicep, Blog, Microsoft AI Foundry

In this blog post Provisioning Microsoft Foundry with Bicep and Azure Developer CLI we will create a repeatable AI environment without relying on someone to click through dozens of Azure portal screens. That matters because manual AI deployments quickly become...
Design Durable Secure Workflows with Microsoft Agent Framework

Design Durable Secure Workflows with Microsoft Agent Framework

by CPI Staff | Aug 15, 2026 | AI Agents, AI Governance & Risk Management, Blog, Microsoft Agent Framework

In this blog post Design Durable Secure Workflows with Microsoft Agent Framework we will explain how to stop a promising AI pilot becoming an unreliable, expensive or risky business process. The challenge is rarely getting an agent to complete a task once; it is...
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