by CPI Staff | Jul 30, 2026 | AI Agents, AI for Business & AI Strategy, AI Vendor Selection & Implementation, Blog
In this blog post How Grok Voice 2.0 Makes Customer Service Faster and Smarter we will explain why shorter response delays could improve customer satisfaction, call resolution and service costs. Most customers can tell when a voice system is struggling. There is an...
by CPI Staff | Jul 28, 2026 | AI Governance & Risk Management, AI Vendor Selection & Implementation, Blog, LLM
In this blog post Why Kimi K3’s Million-Token Context Needs Real-World Testing we will explain why giving an AI model more information can solve important business problems—and create expensive new ones. Many AI projects stall because the model receives only part of...
by CPI Staff | Jul 27, 2026 | AI Agents, AI Vendor Selection & Implementation, Blog, OpenAI
In this blog post How OpenAI Presence Moves Customer Service Agents Into Production we will explain why so many promising customer service AI pilots stall after the demo, how Presence addresses the production gap, and what technology leaders should check before...
by CPI Staff | Jul 27, 2026 | AI for Business & AI Strategy, AI Governance & Risk Management, AI Vendor Selection & Implementation, Blog
In this blog post How a Senior Forward Deployed Engineer Turns AI Ideas Into Results we will show how promising AI concepts become secure, useful systems. Many businesses already have ideas and demonstrations, but progress stalls when nobody can connect the technology...
by CPI Staff | Jul 24, 2026 | AI for Business & AI Strategy, AI Vendor Selection & Implementation, Application Development, Blog
In this blog post What a Senior Forward Deployed Engineer Does for Your Business we will explain why this role is becoming important, what the engineer actually does, and how to decide whether your organisation needs one. Many businesses have an AI prototype that...
by CPI Staff | Jul 21, 2026 | AI Vendor Selection & Implementation, Blog, Microsoft AI Foundry, OpenAI
In this blog post When to Use GPT-5.6 Sol Terra or Luna in Microsoft Foundry Projects we will explain how to match each model to the right business workload without paying for more AI capability than you need. The common mistake is simple. A business deploys the most...
